Shadow System offers our customers Remote Installation Service (RIS). Your system configuration, setup, and installation can all be managed remotely by our experts. You no longer need to clock in hours for your company's time reading installation and setup guides. Use your time for more valuable tasks and leave the installation to us.
We provide 24x7 coverage, proactive problem prevention, accurate diagnosis, and faster issue resolution, as well as the interactive support system. Our team of professionals can become your IT department, responding to issues rapidly, often before you even know about them. Covering everything from your servers and network infrastructure to your computers, workstations and wireless apparatus, we provide end-to-end solutions for all of your technology needs.
We provide support services during normal business hours Monday-Friday 6:30 a.m. to 7:00 p.m. by email, phone, and help desk portal. Guarantee a 4-hour response time for emergencies for 24x7x365. For resolving your issues, our team will provide remote/on-site assistant as well troubleshoot your system remotely.
Outsourcing Remote desktop application
Outsourcing Remote desktop connection
Outsourcing Remote computer access
Outsourcing Enterprise risk management